Last updated · May 6, 2026

Terms of Service

These terms govern your use of CarrierPacket.Link. We've tried to write them in plain English so you can actually read them — but they are a real agreement between you and Load Company, Inc.

1. Agreement to these terms

These Terms of Service form a legally binding agreement between you (whether personally or on behalf of a company) and Load Company, Inc., doing business as CarrierPacket.Link ("CarrierPacket.Link," "we," "us," "our"). They cover your access to and use of carrierpacket.link, the CarrierPacket.Link web app, our APIs, embed snippets, and any related services we offer (together, the "Service").

By creating an account, sending a carrier link, embedding our snippet on your site, or otherwise using the Service, you agree to these terms. If you do not agree, do not use the Service.

2. The service

In short: We give freight brokers a way to onboard carriers online — collect documents, capture e-signatures, look up FMCSA records, and push the result into your TMS.

CarrierPacket.Link is software that helps freight brokers run carrier onboarding through a shareable link, an embedded form, or our API. The Service may include carrier-facing forms, document upload and storage, e-signature capture, FMCSA data lookups, webhook delivery to your TMS, branding and customization, team-member access, and similar features.

We may add, change, or remove features from time to time. If a change materially reduces the functionality of a paid plan you're on, we'll let you know in advance and give you a reasonable path forward (a credit, a downgrade, or a refund of any prepaid unused time, at our reasonable discretion).

3. Eligibility & accounts

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or the company you represent. By using the Service, you confirm that the registration information you provide is accurate, complete, and current, and that you'll keep it that way.

You're responsible for what happens under your account. Keep your password and any API credentials confidential, and don't share account access with people who shouldn't have it. Tell us right away if you suspect unauthorized use of your account at loadcompanydev@gmail.com.

We may refuse to register an account, or suspend an existing account, if we reasonably believe doing so is necessary to comply with law, prevent fraud, or protect the Service or its users.

4. Subscriptions, billing & refunds

In short: Plans renew on the same cadence you signed up for. Cancel any time and you won't be charged for the next cycle. Prepaid time is non-refundable except where required by law.

Plans & fees

The Service is offered on monthly or annual subscription plans, with the prices and feature limits shown at carrierpacket.link/#pricing at the time you subscribe. Fees are stated in U.S. dollars and don't include taxes; you're responsible for any sales, use, VAT, or similar taxes that apply to your purchase.

Billing & renewals

Paid plans renew automatically at the end of each billing cycle until you cancel. By providing a payment method, you authorize us (and our payment processor, Stripe) to charge that method for all fees due. If a charge fails, we may retry it and may suspend the Service until payment is received.

Free trials

If we offer you a free trial, the trial converts to a paid subscription at the end of the trial period unless you cancel before then. We'll tell you up front how long the trial lasts and what plan it converts to.

Cancellation & refunds

You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing cycle — you'll keep access through the time you've already paid for, and you won't be charged again. We don't issue prorated refunds for partial periods, and prepaid time is otherwise non-refundable, except where required by law or where we materially reduced the Service in a way described in Section 2.

Price changes

We may change subscription prices. If we do, we'll give you notice (typically by email and in-app) at least 30 days before the change takes effect for your account. If you don't agree to the new price, you can cancel before the change takes effect.

5. Acceptable use

Use the Service for its intended purpose: onboarding carriers and managing the documents and signatures that come with that. Don't use it to do anything illegal, to interfere with how the Service works, or to harm other users or the integrity of the Service. Specifically:

We may suspend or terminate accounts that violate these rules. For serious or repeated violations, we may also take other steps allowed by law.

6. Your content & customer data

In short: The carrier records, documents, and signatures you collect through the Service belong to you. We process them on your behalf so we can run the Service.

"Customer Data" means the information you, your team members, and the carriers who fill out your packets submit through the Service — including company information, MC/DOT numbers, uploaded documents (W-9s, COIs, MC certificates, agreements, and similar), e-signatures, and metadata associated with submissions.

As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive license to host, store, transmit, copy, display, and process your Customer Data solely to provide and improve the Service, prevent abuse, comply with law, and as otherwise allowed by these terms and our Privacy Policy.

You're responsible for the accuracy and legality of your Customer Data and for having any rights, consents, and notices required to provide it to us. We may aggregate, de-identify, or anonymize Customer Data and use the result to operate, secure, and improve the Service — including for analytics and benchmarks — provided the result does not identify you, your company, or any individual.

7. Carriers & end users

If you send a CarrierPacket.Link onboarding link or embed our snippet, the carriers and individuals who fill out your packet ("End Users") interact with the Service to submit information to you. As between you, the End User, and us:

8. E-signatures & document records

In short: Electronic signatures captured through the Service are intended to be legally binding under U.S. e-signature laws. We capture an audit trail with each signature so it stands up to a dispute.

You and any End User who signs a packet through the Service agree that electronic signatures captured by the Service have the same legal effect as handwritten signatures, to the extent permitted by the U.S. ESIGN Act, the Uniform Electronic Transactions Act (UETA), and any equivalent law that applies to you. Each signature event is timestamped and associated with the signer's IP address and a record of the document signed; we retain that audit trail with the document so you can produce it if needed.

You're responsible for the substance of any agreement you ask End Users to sign. We provide the platform — we don't draft or review your packet content, and nothing in the Service is legal advice.

9. Third-party services

The Service integrates with third-party providers to make features work — including, for example:

Your use of these third-party services is also governed by their own terms and policies. We're not responsible for third-party services and don't endorse them just by integrating with them. If a third-party service goes down, changes its API, or stops working, the related features of the Service may be affected; we'll do our best to route around it but can't guarantee uninterrupted availability of any third-party-dependent feature.

10. Intellectual property

The Service, including its source code, design, text, graphics, logos, and the trademarks "CarrierPacket.Link" and any related branding, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these terms. We reserve all rights not expressly granted.

If you give us feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use that Feedback to operate and improve the Service, with no obligation to compensate you.

11. Term & termination

These terms apply for as long as you use the Service. You can stop using the Service and close your account at any time from your account settings. We can suspend or terminate your account if you breach these terms in a material way (and don't fix the breach within 10 days of our notice, where the breach is the kind that can be fixed), if we're required to by law, or if continued service to you would expose us or other users to meaningful risk.

When your account is terminated, your right to use the Service ends, but the parts of these terms that by their nature should survive (for example, ownership of Customer Data, payment for usage prior to termination, disclaimers, limitation of liability, indemnification, and governing-law provisions) will continue to apply.

After termination, we'll keep your Customer Data available for download for at least 30 days through the dashboard or on request. After that, we'll delete or anonymize it on the schedule described in our Privacy Policy, except where we're required to retain it by law.

12. Disclaimers

The Service is provided "as is" and "as available." We do our best to keep it running well, but we don't warrant that it will always be uninterrupted, error-free, secure, or that it will meet every specific requirement you have. Public data we surface from third parties (for example, FMCSA records) is shown as we receive it; we don't independently verify it and aren't responsible for its accuracy.

The Service is not a law firm, an insurance verifier, a credit bureau, or a regulator. Information surfaced through the Service is for your business use; it isn't legal, tax, insurance, or compliance advice. You're responsible for your own due diligence on any carrier you onboard.

Except as expressly set out in these terms, we disclaim all warranties to the fullest extent allowed by law, whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

13. Limitation of liability

To the fullest extent allowed by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising from or relating to these terms or the Service — even if the party has been advised that such damages are possible.

Each party's total liability arising from or relating to these terms or the Service, in the aggregate over any 12-month period, will not exceed the greater of (a) the fees you paid us for the Service during the 12 months immediately before the event giving rise to the liability, or (b) one hundred U.S. dollars ($100).

These limits don't apply to a party's indemnification obligations under Section 14, your obligation to pay fees, or liability that can't be limited under applicable law (for example, gross negligence, willful misconduct, or fraud).

14. Indemnification

You agree to defend, indemnify, and hold harmless CarrierPacket.Link, its affiliates, and their respective officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and reasonable attorneys' fees arising out of or related to: (a) your use of the Service in violation of these terms or the law; (b) your Customer Data, including any claim that it infringes a third party's rights; (c) your relationship with any End User, including any onboarding decision you make based on information surfaced through the Service; or (d) your breach of these terms.

We'll let you know promptly of any claim we want indemnified, give you reasonable cooperation to defend it, and not settle it without your consent (which you won't unreasonably withhold).

15. Governing law & disputes

These terms are governed by the laws of the State of Washington, U.S.A., without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods doesn't apply.

Before filing a formal dispute, you agree to first try to resolve it informally by emailing us at loadcompanydev@gmail.com. We'll try to resolve any dispute within 60 days of receiving your notice.

If we can't resolve it informally, any dispute that isn't otherwise barred will be brought exclusively in the state or federal courts located in Spokane County, Washington, and you and we each consent to the personal jurisdiction of those courts. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual-property rights or confidential information.

16. Changes to these terms

We may update these terms from time to time. When we do, we'll post the updated version here and update the "Last updated" date at the top of the page. If a change is material, we'll give you reasonable advance notice (typically by email and in-app) before it takes effect. Continuing to use the Service after the effective date means you accept the updated terms; if you don't, stop using the Service before then.

17. Contact

Questions about these terms? Email us at loadcompanydev@gmail.com, or write to:

Load Company, Inc.
8512 N Wall St, Suite C
Spokane, WA 99208
United States

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